Cancellation & Reschedule Policy

1) Cancellation Window

• You may cancel or reschedule up to 4 hours before your appointment start time.
• Within the last 4 hours, online cancellation is not available. Please contact Support for options.
• Missed sessions (no-shows) are treated as consumed time; see Fees & Refunds.

2) How to Cancel / Reschedule

• Visit/cancel to authenticate and manage bookings.
• For reschedules, select a new slot subject to engineer availability and department hours.
• We’ll send you an email confirmation for reschedule.

3) Fees & Refunds

• Timely cancellation (≥ 4h): No cancellation fee. Any prepaid amounts are fully re-applied or refunded as per the original payment method.
• Late cancellation (< 4h): May incur a fee or be considered consumed time. (50% of hourly estimate.)
• No-show: Charged as per booked slot or minimum billable time. (1 hour.)
• Refund timelines: “Approved refunds are typically processed within 5–7 business days. In most cases, refunds are credited the same day, subject to bank holidays and the uptime of banking networks.”

Note: Third-party costs (e.g., licenses purchased specifically for your case) are non-refundable once provisioned.

4) Contract vs Hourly

• Active Support Contract: Time is billed/consumed per your contract’s terms. Overages are billed hourly.
• No Contract: Remote work is billed hourly at the prevailing rate; no fixed price unless quoted for a defined scope.

5) On-Site Appointments

• On-site visits are scheduled by our team when remote resolution isn’t feasible.
• Travel charges may apply beyond 10 km from our nearest location, per the On-Site Support Policy.
• If an on-site is cancelled late or becomes a no-show, applicable visit/travel minimums may apply.

6) Exceptions

• Force majeure / safety: Severe weather, outages, health/safety concerns—fees may be waived at our discretion.
• Compliance & data risk: Invasive actions require verified backups; if risk is unacceptable, we may defer or re-scope.

7) Service Hours (IST)

Note: Holiday hours may apply.

8) Contact

• Email: support@winlinetech.com
• Phone / WhatsApp: +91 94812 73355  /  0836-2233559
• Manage online: /cancel